RETURN POLICY

Last updated October 23, 20201

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. All our products entitled for 30 days no question asked return policy. Please see below for more information on our return policy.

RETURNS for REFUND

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

All Imitation Articles or Jewellery are Not Eligible for Returns in any Case. In some conditional cases approved by ishidiamonds.com’s Team, we will deduct 5% of Order Value or ₹150/- which ever is higher will be deducted. Although EMI Options are not available from ishidiamonds.com but incase EMI is opted via third party via any source like making payment through payment gateway’s any third party EMI or PayLater Services, then All EMI transactions are non-returnable.  

RETURN for EXCHANGE

All products purchased from our website also entitled for lifetime exchange. For an exchange, We will issue a store credit of 100% of Current Gold (For particular carat)  Market Value. 100% of the Lab Diamond Value within 30 days after 30 days 50% of Lab Diamond Value till lifetime. 100% of the Gemstone Value(of Invoiced Date & Gemstone Should Not be Cracked) within 15 days and after 15 days 50% of Gemstone invoiced value and after 30 days, No gemstone value will be given. 

100% Refund will be processed only within 15 days of delivery date of article bought. No cash or bank transfer will be given for any article after 15 days. All Value considered will be provided in store credit.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, Call us on Help desk or email us on [email protected]. We will initiate a pickup for you and after checking the product, we will initiate the refund to the original payment mode which was used to make payment at the time of purchase. You can also place return request from website. Fill in the simple form and all done. We will do the rest.

Your 1 WhatsApp message, 1 Call or 1 Email Will Start Return Process. We may ask reason for the return but it’s not compulsory to answer.

Yes, Most important, Return Shipping is paid by us. So don’t worry about return shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your payment account from which we received payment at the time of purchase, depending on your credit card/bank. We will notify you by email when your return has been processed.

Warranty 

What we cover in warranty? All manufacturing defects that appears during 6 months of purchase, comes under warranty. We will not entertain any wear & tear of product.

Incase Stone fell from product and lost, then we will service the product free of cost but stone cost will be paid by customer only. Usually we did not charge for CZ or American Diamonds But it’s our choice to provide it for free. We will pick product and deliver it to you again with nominal shipping fee(After Warranty).

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: +91 8875757575, [email protected]

RETURNS or REFUNDS & WARRANTY FOR International CUSTOMERS

For International Customers, Very Simple Return Policy, If the product you get is different from what we shown on website for a particular product, 100% Refund will be issued if claimed within 3 days of Delivery. Just Fill the form, attach snaps, and if we approve it, it will be refunded within 5 working days. There may be no need to return the product. There will be no warranty on the product but we are liable of what we sell. If taken little care, Product will work for longer time. 

Claims

No Medical Damages will be on us in case of any allergic reactions by our jewelry. Customers need to be aware about polishing reaction with skin and if they are allergic with polishing, we strongly recommend not to buy our product.